You can view your complete purchase history at any time directly within your account.
Log into your account, go to My Account, and select Transaction History (or Purchase History) to see a full record of your Gold Coin purchases, including the dates, amounts, and payment methods used.
This view updates in real time, so your most recent purchases will always be reflected here.
","user_segment_ids":[]},{"id":38641532027421,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38641532027421.json","html_url":"https://support.playfame.com/hc/en-us/articles/38641532027421-What-should-I-do-if-I-see-an-unauthorized-charge","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":15558600551581,"created_at":"2026-08-26T04:17:44Z","updated_at":"2026-08-26T04:17:44Z","name":"What should I do if I see an unauthorized charge?","title":"What should I do if I see an unauthorized charge?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-26T04:17:44Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"If you notice a purchase on your statement that you did not authorize, your account security is our immediate priority.
Please contact our support team right away through our email channel or submission form. When you submit your report, please include:
Once received, your query will be instantly routed to our specialized team for a priority investigation. We will review your account activity and coordinate with you on the next steps to ensure your profile is fully secure.
","user_segment_ids":[]},{"id":38641515157021,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38641515157021.json","html_url":"https://support.playfame.com/hc/en-us/articles/38641515157021-How-do-I-add-or-remove-a-payment-method","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":15558600551581,"created_at":"2026-08-26T04:16:53Z","updated_at":"2026-08-26T04:16:53Z","name":"How do I add or remove a payment method?","title":"How do I add or remove a payment method?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-26T04:16:53Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"Managing your saved payment methods on our platform is simple, secure, and adheres to strict regulatory compliance standards.
Adding a New Payment Method:
You do not need to pre-register a payment method. To add a new card or account:
Removing a Saved Card From the Website:
If you simply want to clean up your checkout screen and stop an old card from appearing as a saved option, you can remove it yourself during your next purchase flow:
Permanently Deactivating/Blocking a Card:
Due to strict financial compliance and fraud-prevention rules, removing a card from the website view does not completely wipe historical payment logs from our back-end secure database records.
If you want to permanently disable a card so that it can never be registered or utilized on our platform again by anyone, please contact our support team and provide the last 4 digits of the card(s) you wish to deactivate. Our team will apply a secure, permanent block to those specific cards for you.
","user_segment_ids":[]},{"id":38641483566749,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38641483566749.json","html_url":"https://support.playfame.com/hc/en-us/articles/38641483566749-I-was-charged-but-didn-t-receive-my-Gold-Coins-What-should-I-do","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":15558600551581,"created_at":"2026-08-26T04:14:46Z","updated_at":"2026-08-26T04:14:51Z","name":"I was charged but didn't receive my Gold Coins. What should I do?","title":"I was charged but didn't receive my Gold Coins. What should I do?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-26T04:14:51Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"If your purchase was successful but your coin balance hasn't updated, please don't worry. Our support team can securely verify the transaction data to credit your account.
How we resolve missing credit claims:
Processing Timeline:
Once you successfully upload your banking proof, our specialized team will review your case within 48 hours. We kindly ask for your patience during this window. If your balance has not been corrected after 48 hours have passed, feel free to reach out to us for a direct follow-up.
","user_segment_ids":[]},{"id":38641481721885,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38641481721885.json","html_url":"https://support.playfame.com/hc/en-us/articles/38641481721885-Why-did-my-Gold-Coin-purchase-fail","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":15558600551581,"created_at":"2026-08-26T04:13:11Z","updated_at":"2026-08-26T04:13:17Z","name":"Why did my Gold Coin purchase fail?","title":"Why did my Gold Coin purchase fail?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-26T04:13:17Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"If you are experiencing issues completing a purchase, it is typically related to one of two common scenarios:
If you have completed these steps and your purchases continue to fail, please contact our support team. To help us investigate quickly, please provide the date and time of your attempt, the intended purchase amount, and a screenshot of any error message you see.
","user_segment_ids":[]},{"id":38641477057309,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38641477057309.json","html_url":"https://support.playfame.com/hc/en-us/articles/38641477057309-Is-it-safe-to-upload-my-documents-to-PlayFame","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"section_id":15639545869597,"created_at":"2026-08-26T04:09:22Z","updated_at":"2026-08-27T18:47:53Z","name":"Is it safe to upload my documents to PlayFame?","title":"Is it safe to upload my documents to PlayFame?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-26T04:09:31Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"Yes, it's entirely safe. Protecting your personal data and ensuring privacy is our absolute priority. We utilize strict security protocols to manage and safeguard all documents submitted to our platform.
Our safety infrastructure includes these protections:
You can submit your documents with complete peace of mind, knowing your records are entirely confidential and secure. For a comprehensive look at how we store and manage your data, please read our full Privacy Policy.
","user_segment_ids":[]},{"id":38641464558109,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38641464558109.json","html_url":"https://support.playfame.com/hc/en-us/articles/38641464558109-Does-my-Address-show-up-on-my-public-profile","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"section_id":15558591640733,"created_at":"2026-08-26T04:07:18Z","updated_at":"2026-08-26T05:36:44Z","name":"Does my Address show up on my public profile?","title":"Does my Address show up on my public profile?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-26T04:07:23Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"Absolutely not. Transparency and player privacy are core values of the PlayFame platform.
Any documentation you upload during your identity check — including your government-issued photo ID, passport, utility bills, bank statements, or lease agreements — is handled strictly within our secure compliance ecosystem.
Your uploaded files are 100% hidden from public view. Other players, community members, and search engines cannot see your legal name, physical address, birth date, or document photographs.
Your public presence on the platform is limited exclusively to your chosen player username, which shields your true identity while you enjoy our social games.
Your information remains locked within our encrypted database for verification and prize auditing purposes only. If you want to check your current verification status, you can view your private dashboard under the Verification Status tab in your profile.
","user_segment_ids":[]},{"id":38641400118301,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38641400118301.json","html_url":"https://support.playfame.com/hc/en-us/articles/38641400118301-Can-I-complete-my-account-verification-on-a-mobile-device","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":15639545869597,"created_at":"2026-08-26T04:06:28Z","updated_at":"2026-08-26T04:06:33Z","name":"Can I complete my account verification on a mobile device?","title":"Can I complete my account verification on a mobile device?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-26T04:06:33Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"Yes! Our verification gateway is fully optimized for cross-platform transitions to make your identity check as smooth as possible.
If you initiate the verification process on a desktop computer or laptop web browser, the platform will present a secure QR code on your screen. You can simply scan this QR code using your smartphone camera to securely hand off your session to your mobile device. This allows you to use your phone's built-in camera to take crisp, high-resolution photographs of your physical photo ID, selfie, and Proof of Address documents without leaving the secure verification session.
Once your mobile uploads are captured and submitted, your browser session will automatically refresh to confirm receipt, and our compliance team will begin the evaluation pass. If you encounter any technical handoff errors during this process, please clear your browser cache.
","user_segment_ids":[]},{"id":38641438748957,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38641438748957.json","html_url":"https://support.playfame.com/hc/en-us/articles/38641438748957-Why-am-I-being-asked-for-a-Bank-Statement-Liability-Letter-or-IP-Screenshot","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":15558591640733,"created_at":"2026-08-26T04:05:35Z","updated_at":"2026-08-26T05:25:46Z","name":"Why am I being asked for a Bank Statement, Liability Letter, or IP Screenshot?","title":"Why am I being asked for a Bank Statement, Liability Letter, or IP Screenshot?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-26T04:05:39Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"Occasionally, our security or billing teams may request specialized documents to resolve transaction issues, clarify account alerts, or verify locations.
How to upload these special documents:
If our team reaches out to request any of these items, they will generate an official prompt for your account to upload the files securely.
","user_segment_ids":[]},{"id":38641446387613,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38641446387613.json","html_url":"https://support.playfame.com/hc/en-us/articles/38641446387613-How-do-I-change-my-address-or-phone-number","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"section_id":15558591640733,"created_at":"2026-08-26T04:04:17Z","updated_at":"2026-08-26T15:53:14Z","name":"How do I change my address or phone number?","title":"How do I change my address or phone number?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-26T04:04:22Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"You can update your contact and residential information by following these validation guidelines:
1. Updating Your Address
If you have moved, please reach out to support to state the reason. We will then issue a secure link for you to submit your new proof of address.
Steps: Once the link is generated, go to My Account > Document Upload and upload a current color scan of a utility bill, phone bill, or bank statement issued in your name within the last 90 days.
2. Updating Your Phone Number
To update your mobile phone number, please contact our support team via email to initiate a secure update request.
For security purposes, you will be required to confirm your account identity by answering verification questions, including your full name, old and new phone number, date of birth, and your last purchase amount (or the last 4 digits of your payment card if you do not remember the purchase amount).
Once you successfully pass these security steps, your new phone number will be updated in our records.
","user_segment_ids":[]},{"id":38641394938525,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38641394938525.json","html_url":"https://support.playfame.com/hc/en-us/articles/38641394938525-How-do-I-update-the-Name-or-Date-of-Birth-on-my-account","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"section_id":15558591640733,"created_at":"2026-08-26T04:02:49Z","updated_at":"2026-08-26T05:39:40Z","name":"How do I update the Name or Date of Birth on my account?","title":"How do I update the Name or Date of Birth on my account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-26T04:02:59Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"Keeping your personal profile information accurate ensures your account remains secure and fully verified.
Name Updates:
We only permit updates for legitimate corrections or legal life events.
How to request a change:
If your account is already verified, please reach out to our support team with your request and the reason for the change. Once reviewed, we will send you a secure email link to upload supporting documents:
Date of Birth Corrections:
If your registered date of birth is incorrect, please contact support immediately with your explanation. We will verify your official records against your ID profile to update this information for you.
To protect your account security and prevent unauthorized transactions, we may request that you confirm ownership of the payment instruments used on our platform.
How to submit payment verification:
Requirements by Payment Type:
Reviews typically take up to 48 hours. If a card status displays \"Verification Failed,\" please contact support so we can provide a new secure link or further instructions.
","user_segment_ids":[]},{"id":38181471336605,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38181471336605.json","html_url":"https://support.playfame.com/hc/en-us/articles/38181471336605-How-do-I-unsubscribe-from-promotional-emails-and-messages","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":20597656486045,"created_at":"2026-08-06T14:48:57Z","updated_at":"2026-08-06T14:49:01Z","name":"How do I unsubscribe from promotional emails and messages?","title":"How do I unsubscribe from promotional emails and messages?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T14:49:01Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"You can update your communication preferences at any time through your account.
To unsubscribe:
You can also unsubscribe from promotional emails by clicking the Unsubscribe link located at the bottom of any promotional email.
Please allow up to 48 hours for your communication preferences to be updated.
","user_segment_ids":[]},{"id":38181434764957,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38181434764957.json","html_url":"https://support.playfame.com/hc/en-us/articles/38181434764957-I-m-having-trouble-accessing-a-promotion","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-6,"vote_count":6,"section_id":20597656486045,"created_at":"2026-08-06T14:48:20Z","updated_at":"2026-08-24T23:52:18Z","name":"I'm having trouble accessing a promotion","title":"I'm having trouble accessing a promotion","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T14:48:25Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"If a promotional page isn't loading or you're having trouble accessing an offer, try the following troubleshooting steps:
Each promotion has its own eligibility requirements, which may vary depending on the offer.
Some common eligibility criteria include:
If you don't qualify for a particular promotion, don't worry—new offers are regularly available. Be sure to check the Promotions section of the website and keep an eye on our official communications for future opportunities.
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Please make sure that:
If you're still unable to locate your reward, please contact our Customer Support Team. To help us investigate, include any relevant information, such as:
Providing this information helps us review your request more quickly.
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Before participating, we recommend reviewing the promotion's Terms & Conditions to understand:
When playing online games, you may come across terms such as Return to Player (RTP) and volatility. Understanding these concepts can help you choose games that match your preferred playing style.
Return to Player (RTP) is the theoretical percentage of total wagers that a game is designed to return to players over a very large number of rounds. RTP is calculated over millions of game plays and does not predict the outcome of any individual session.
Volatility describes how often and how much a game typically pays:
RTP and volatility are independent of one another. Regardless of a game's volatility or RTP, every spin or round is determined independently using certified Random Number Generator (RNG) technology.
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Some games also have different levels of volatility, which affects how wins are distributed:
While winning outcomes are never guaranteed, all games are designed to operate fairly according to their certified mechanics.
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If the issue continues, please contact our Customer Support Team and include:
Providing this information helps us investigate your report more efficiently.
","user_segment_ids":[]},{"id":38180718945693,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38180718945693.json","html_url":"https://support.playfame.com/hc/en-us/articles/38180718945693-How-do-I-learn-how-a-game-works","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":15639533043485,"created_at":"2026-08-06T14:23:25Z","updated_at":"2026-08-06T14:24:00Z","name":"How do I learn how a game works?","title":"How do I learn how a game works?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T14:23:59Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"Every game includes its own rules and gameplay information to help you understand its features before you play.
To view a game's rules:
Since each game is created by its own provider, features and mechanics may vary from one game to another.
","user_segment_ids":[]},{"id":38180654691869,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38180654691869.json","html_url":"https://support.playfame.com/hc/en-us/articles/38180654691869-How-do-I-clear-my-browser-cache-and-cookies","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"section_id":15639546648989,"created_at":"2026-08-06T14:21:08Z","updated_at":"2026-08-18T15:28:05Z","name":"How do I clear my browser cache and cookies?","title":"How do I clear my browser cache and cookies?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T14:21:14Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"Your browser stores temporary files, known as cache and cookies, to help websites load more quickly. Over time, this stored data can become outdated and may cause loading issues, display errors, or prevent certain features from working correctly.
Clearing your cache and cookies is often one of the quickest ways to resolve these issues.
To clear your browser data:
The exact steps may vary depending on the browser or device you're using.
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Any documentation you upload during your identity check including your government-issued photo ID, passport, utility bills, bank statements, or lease agreements is handled strictly within our secure compliance ecosystem.
Your information remains locked within our encrypted database for verification and prize auditing purposes only. If you want to check your current verification status, you can view your private dashboard under the Verification Status tab in your profile.
","user_segment_ids":[]},{"id":37589595044381,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/37589595044381.json","html_url":"https://support.playfame.com/hc/en-us/articles/37589595044381-Is-it-safe-to-upload-my-documents-to-PlayFame","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":2,"section_id":15639545869597,"created_at":"2026-07-13T21:18:55Z","updated_at":"2026-08-23T01:13:28Z","name":"Is it safe to upload my documents to PlayFame ?","title":"Is it safe to upload my documents to PlayFame ?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T14:17:06Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"Yes, it's entirely safe. Protecting your personal data and ensuring privacy is our absolute priority. We utilize strict security protocols to manage and safeguard all documents submitted to our platform.
Our safety infrastructure includes these protections:
You can submit your documents with complete peace of mind, knowing your records are entirely confidential and secure. For a comprehensive look at how we store and manage your data, please read our full Privacy Policy.
Providing personal identification documents is a standard process required to maintain a safe, fair, and legally compliant environment on the PlayFame platform.
We require document submissions for three primary reasons:
By completing your verification, you help us keep the platform secure for our entire player community. For more details on compliance, please refer to our Terms of Service.
","user_segment_ids":[]},{"id":37589606825373,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/37589606825373.json","html_url":"https://support.playfame.com/hc/en-us/articles/37589606825373-Can-I-complete-my-account-verification-on-a-mobile-device","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":9,"section_id":15639545869597,"created_at":"2026-07-13T21:16:08Z","updated_at":"2026-08-21T07:03:15Z","name":"Can I complete my account verification on a mobile device?","title":"Can I complete my account verification on a mobile device?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-13T21:16:13Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"Yes! Our verification gateway is fully optimized for cross-platform transitions to make your identity check as smooth as possible.
If you initiate the verification process on a desktop computer or laptop web browser, the platform will present a secure QR code on your screen. You can simply scan this QR code using your smartphone camera to securely hand off your session to your mobile device. This allows you to use your phone's built-in camera to take crisp, high-resolution photographs of your physical photo ID, selfie, and Proof of Address documents without leaving the secure verification session.
Once your mobile uploads are captured and submitted, your browser session will automatically refresh to confirm receipt, and our compliance team will begin the evaluation pass. If you encounter any technical handoff errors during this process, please clear your browser cache.
Getting started with cryptocurrency can seem complicated at first, but it's actually a simple, secure and straightforward way to make payments online. In this guide, we'll walk you through the basics of using crypto safely and easily on our platform. With just a few simple steps, you can enjoy smooth and secure crypto transactions.
\n\n
Cryptocurrencies are digital forms of money that use encryption to secure transactions and operate on decentralized networks — offering an alternative to traditional banking and government-controlled systems. Instead, every transaction is recorded on a transparent, public ledger called the blockchain.
\nCrypto coins are often created through a process called mining, where computers solve complex problems to validate transactions and release new coins into circulation.
\nPopular cryptocurrencies include:
\nThese assets can be stored in digital wallets and used for buying goods, services, or in our case—gold coins for gameplay.
\nOn our platform, we use secure protocols to ensure every crypto transaction is handled safely, so you can enjoy gaming with peace of mind.
\n\n
Cryptocurrency transactions are protected by advanced encryption technology and recorded on a blockchain — a secure, tamper-proof digital ledger. Once a transaction is confirmed, it cannot be altered, making it safer than many traditional payment systems.
\nWith crypto, you’re in charge of your own funds. You don’t need to share sensitive banking details to make a purchase or redemption, reducing the risk of fraud. Just fast, direct transactions from your wallet to buy Gold coins
\nCompared to credit cards or bank transfers, crypto can be much faster and lower in fees — especially when using optimized networks like TRON, Solana, or Litecoin.
\n\n
Once you’ve set up your crypto wallet, simply choose your preferred cryptocurrency to buy gold coins on our platform. These coins can be used to play our full range of games.
\nSupported cryptocurrencies on our platform
\nUse your gold coins to join your favorite games. Win more coins, enjoy the thrill of winning.
\nConvert your winnings back to crypto at any time. We support a variety of cryptocurrencies and ensure fast, secure redemptions directly to your crypto wallet.
\n
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Please check out our FAQs
\nOur support team is here 24/7 to assist you with any questions related to crypto or gameplay. Feel free to reach out anytime!
\n","user_segment_ids":[]},{"id":25545431387805,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/25545431387805.json","html_url":"https://support.playfame.com/hc/en-us/articles/25545431387805-Why-don-t-I-see-my-cryptocurrency-transaction-in-my-purchases-in-transaction-history","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"section_id":24659895107997,"created_at":"2025-03-03T06:37:03Z","updated_at":"2026-07-29T13:11:10Z","name":"Why don’t I see my cryptocurrency transaction in my purchases in transaction history?","title":"Why don’t I see my cryptocurrency transaction in my purchases in transaction history?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-03T06:37:03Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"
Sometimes due to network congestion, the notification of a pending transaction can get delayed. The transaction will appear in my purchases in transaction history as soon as we get this notification. You will also get an in-app inbox notification.
\nPlease note that we don’t show failed transactions in the transaction history to avoid spamming the section.
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