{"article":{"id":15639649537693,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/15639649537693.json","html_url":"https://support.playfame.com/hc/en-us/articles/15639649537693-Why-is-my-account-blocked-or-restricted","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":-46,"vote_count":88,"section_id":15558591640733,"created_at":"2023-12-22T07:37:30Z","updated_at":"2026-08-27T12:16:40Z","name":"Why is my account blocked or restricted?","title":"Why is my account blocked or restricted?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-10T23:03:29Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<div id=\"page-2\" data-testid=\"page-1\">To ensure complete compliance with anti-money laundering regulations, safety controls, and fraud-prevention laws, our risk team may restrict or suspend an account. Common causes include:</div><ul>\n<li data-list-item-id=\"e5cc1831ead56c9d06261ce8ffb70bdbf\"><div id=\"page-2\" data-testid=\"page-1\">\n<strong>Verification Checks:</strong> If you do not submit your valid government-issued photo ID or an acceptable proof of residential address (utility bill or bank statement issued within the last 90 days) within 30 days of a system request, your profile will be restricted. </div></li>\n<li data-list-item-id=\"eb72e6e8db242bf4ad939ef9d1c78ced8\"><div id=\"page-2\" data-testid=\"page-1\">\n<strong>Payment Data: </strong>The legal name registered on your <strong>PlayFame</strong> account must match the exact name displayed on your payment method. Using a corporate card or a third-party payment method that belongs to someone else will trigger an immediate account suspension and void your purchases.</div></li>\n<li data-list-item-id=\"e9820c12188c4feeb518dabb9fd07be08\"><div id=\"page-3\" data-testid=\"page-2\">\n<strong>Coordinated Play:</strong> Playing in sync, forming syndicates, or acting as a group to manipulate social game outcomes or promotional offers violates our rules and will result in permanent account closure.</div></li>\n<li data-list-item-id=\"edd95ee315b19a540e5d81662ae48ad6f\"><div id=\"page-3\" data-testid=\"page-2\">\n<strong>Prohibited Content or Harassment:</strong> Sending offensive, derogatory, or abusive communications to other players or our support team will lead to immediate deactivation. </div></li>\n</ul><div id=\"page-3\" data-testid=\"page-2\"><strong>To appeal a restriction or submit requested verification files, please reach out directly to our dedicated Customer Support Team.</strong></div>","user_segment_ids":[]}}