{"article":{"id":15639994644637,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/15639994644637.json","html_url":"https://support.playfame.com/hc/en-us/articles/15639994644637-How-do-I-verify-my-PlayFame-Account","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-11,"vote_count":59,"section_id":15639545869597,"created_at":"2023-12-22T07:59:43Z","updated_at":"2026-08-24T10:26:20Z","name":"How do I verify my PlayFame Account?","title":"How do I verify my PlayFame Account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-10T23:06:31Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"Verifying your identity is a mandatory security process designed to keep your PlayFame account secure, satisfy our strict compliance standards, and authorize your profile for prize redemptions. Our secure validation process consists of an easy, automated two-step gateway.
Step 1: Identity Verification (ID Validation)
\nYou must provide a clear, real-time photograph of an unexpired, government-issued photo identification document.
\nAccepted Document Types: Passport, Driver's License, or State/National Identification Card.
Step 2: Proof of Address (POA Validation)
\nYou must upload a clear photograph or official document confirming your residential location.
\nAccepted Document Types: Utility bills (electricity, water, gas), landline or mobile phone bills, bank statements, credit card statements, or formal lease agreements.
\nStrict Validity Window: Your Proof of Address document must be issued within the last 90 days from the date of submission.
Technical Upload Requirements:
\n\nNo Digital Screenshots: For compliance and fraud-prevention purposes, our Veriff verification system strictly bans digital screenshots. You must upload a raw photograph or an official document file.
\nAccepted File Formats: All files must utilize native file extensions.
\nMaximum Visibility: Your documents must be placed on a flat surface in a well-lit area. All four corners of the document must be clearly visible inside the camera frame, with no glare covering text.
\nLatin Alphabet: All document fields, names, and addresses must be printed using the standard Latin alphabet.
Verification Timelines & Redemption Requirements:
Once you submit your documents through the Veriff gateway, our compliance team will evaluate your files within 48 hours.
Important Redemption Rule: To successfully request or process any redemptions on the platform, your account must fully clear this verification process first.
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