{"article":{"id":38641438748957,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38641438748957.json","html_url":"https://support.playfame.com/hc/en-us/articles/38641438748957-Why-am-I-being-asked-for-a-Bank-Statement-Liability-Letter-or-IP-Screenshot","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":15558591640733,"created_at":"2026-08-26T04:05:35Z","updated_at":"2026-08-26T05:25:46Z","name":"Why am I being asked for a Bank Statement, Liability Letter, or IP Screenshot?","title":"Why am I being asked for a Bank Statement, Liability Letter, or IP Screenshot?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-26T04:05:39Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<p>Occasionally, our security or billing teams may request specialized documents to resolve transaction issues, clarify account alerts, or verify locations.</p><ul>\n<li data-list-item-id=\"edb1a6c1c2557efd3a9b0892f68e8972f\">\n<strong>Bank Statement:</strong> Typically requested to resolve purchase issues (like missing credits or double charges). The statement must clearly display your full name and bank account details.</li>\n<li data-list-item-id=\"ec9c94ddb1a0d9af8ff139b2d60b0a4fe\">\n<strong>Signed Liability Letter:</strong> If your account has billing alerts or disputed claims, you may be asked to sign and upload a liability letter retracting those disputes to clear your account standing.</li>\n<li data-list-item-id=\"e2706a3f0affb0d51668ce489eb93084e\">\n<strong>IP Address Screenshot:</strong> If there is a location alert or restricted state activity on your account, you may be asked to visit whatismyipaddress.com and provide a screenshot of your results along with a valid Proof of Address.</li>\n<li data-list-item-id=\"e1d6cb76bbe7829d3743e79c20f302014\">\n<strong>Source of Funds / Wealth (SOF/SOW):</strong> If you are a high spender on our platform, we may request documents explaining the origin of your playing funds (such as pay stubs, tax returns, or asset summaries) to ensure regulatory compliance.</li>\n</ul><p><strong>How to upload these special documents:</strong></p><p>If our team reaches out to request any of these items, they will generate an official prompt for your account to upload the files securely.</p>","user_segment_ids":[]}}