{"article":{"id":38641529456797,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38641529456797.json","html_url":"https://support.playfame.com/hc/en-us/articles/38641529456797-What-should-I-do-if-I-see-a-duplicate-charge","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":15558600551581,"created_at":"2026-08-26T04:15:41Z","updated_at":"2026-09-28T05:16:31Z","name":"What should I do if I see a duplicate charge?","title":"What should I do if I see a duplicate charge?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-28T05:16:31Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<p>If you believe you were charged twice for a single Gold Coin package purchase, your eligibility for a refund depends on whether the coins from the second transaction have been used:</p><ul>\n<li data-list-item-id=\"ea500b425e8c2d58e60ab36f1d4ecf845\">\n<strong>Unused Coins:</strong> If our team verifies that a duplicate transaction occurred and the extra Gold Coins have not been played, we can assist you with a standard refund request.</li>\n<li data-list-item-id=\"ee5b9c855883328b76755b539cfa415ed\">\n<strong>Used Coins:</strong> If the coins from both transactions have already been used for gameplay, we are unable to issue a refund, as the virtual currency has already been consumed on the platform.</li>\n</ul><p><strong>Next Steps:</strong></p><p>If you notice a duplicate charge and have left the additional coins untouched, please contact our support team immediately. Please include the transaction dates, exact amounts, and a copy of your bank statement for verification. If our records show no double charge on our end, we recommend contacting your financial institution to clarify any temporary processing holds.</p>","user_segment_ids":[]}}