{"article":{"id":38641532027421,"url":"https://playfame.zendesk.com/api/v2/help_center/en-us/articles/38641532027421.json","html_url":"https://support.playfame.com/hc/en-us/articles/38641532027421-What-should-I-do-if-I-see-an-unauthorized-charge","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":15558600551581,"created_at":"2026-08-26T04:17:44Z","updated_at":"2026-08-26T04:17:44Z","name":"What should I do if I see an unauthorized charge?","title":"What should I do if I see an unauthorized charge?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-26T04:17:44Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"<p>If you notice a purchase on your statement that you did not authorize, your account security is our immediate priority.</p><p>Please contact our support team right away through our email channel or submission form. When you submit your report, please include:</p><ul>\n<li data-list-item-id=\"e4e370d5ef171ff4de9f0b3387ac3a1a0\">The exact date and time of the unapproved charge.</li>\n<li data-list-item-id=\"e3b8e75e2e94b32f8aac082d6c777e8d9\">The transaction amount.</li>\n<li data-list-item-id=\"e9e523ca18914a9fda604b3e1db5df8dc\">A clear confirmation of whether anyone else has access to your device or account profile.</li>\n</ul><p>Once received, your query will be instantly routed to our specialized team for a priority investigation. We will review your account activity and coordinate with you on the next steps to ensure your profile is fully secure.</p>","user_segment_ids":[]}}