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  • How do I verify my account?

    It’s easy to verify your PlayFame.com account.  Please click here to visit our verification page. Once you’ve started the process on our verification page, you can start uploading the necessary doc...

  • How do I contact Customer Support?

    Our friendly Customer Support team is here to help.  Please click here to get in touch with us or email support@playfame.com 

  • My game was interrupted or is frozen, what should I do?

    Don’t worry, our system ensures that any actions you took in your game before it froze will be completed.  If your game became unresponsive due to an unexpected error like a loss of connection, ple...

  • What is the Responsible Social Gameplay Policy? (Self-exclusion)

    Please note that online gaming at PlayFame is designed and intended for entertainment purposes only.  Gold coins may never be redeemed for real money or for any real goods. Please visit Responsible...

  • Can I play from my smartphone?

    Yes. Enjoy playing all our games from your smartphone, just like any other device. Please open your browser and visit www.playfame.com. Always play in portrait mode for the best possible experie...

  • Can I play PlayFame casino-style games for free?

    Yes. PlayFame.com offers hundreds of games to play for free, forever.  

  • Which documents are required to verify my account?

    To complete your PlayFame.com account verifications, please supply us with the following:   GOVERNMENT-ISSUED ID You can submit a government-issued photo ID such as State/National ID, Passport or D...

  • What is ‘game volatility’?

    Volatility (also known as ‘variance’) refers to how much risk is associated with a game. It describes how often and how much you can expect to win.High-volatility games reward larger winnings but p...

  • How do I troubleshoot errors?

    We know that it can be frustrating when your game is lagging, having graphics problems, or is interrupted by freezing. Thankfully, it’s easy to fix these problems. Follow the instructions below ...

  • How do I cancel or dispute a recent payment?

    First things first, please review your financial statement and your purchases of Gold coin packages.If the charges look suspicious, please contact your financial institution to discuss the cha...