My purchase didn’t go through, what should I do?

Oh no! First, try refreshing your browser. That usually helps.

If refreshing your browser didn’t work and you still can’t see your purchase, please contact our Support team by clicking here or sending an email at support@playfame.com to provide the following information:

• The date and time of the purchase
• The offer you purchased
• The purchase amount (in dollars or Gold Coins)
• If you have received a receipt for the purchase
• The purchase ID or Order Number
• Any additional information that may help us resolve the issue for you