My game was interrupted or is frozen, what should I do?

Don’t worry, our system ensures that any actions you took in your game before it froze will be completed. 

If your game became unresponsive due to an unexpected error like a loss of connection, please try refreshing your browser. You should be able to return to it. Any Gold Coins you’ve won will reflect in your account. 

If your games are being interrupted frequently, please follow these steps:

1. Clear your browser cache. Click below to find out how to do this on your device:

• Chrome (Desktop)
• Chrome (Android)
• Safari (iOS)
• Safari (Mac)

2. Ensure that your device operating system is up to date

3. Close any other open apps to free up memory

4. Check that your power settings are on High Performance

5. Check for overheating components in your hardware

6. Turn off your anti-virus scanner while playing games

Please contact our Customer Support team if you experience consistent problems and include screenshots or details of the problem.