If you believe you qualified for a promotion but haven't received your reward, there are a few things to check first.
Please make sure that:
- You met all of the promotion's eligibility requirements.
- Your participation took place during the promotional period.
- Any required purchases or qualifying actions were completed successfully.
- You haven't already claimed or used the reward.
If you're still unable to locate your reward, please contact our Customer Support Team. To help us investigate, include any relevant information, such as:
- A screenshot of the promotional email or offer.
- A screenshot of the website banner or notification.
- A screenshot of the social media post, if applicable.
- Your purchase confirmation or transaction ID for purchase-based promotions.
Providing this information helps us review your request more quickly.