If your purchase was successful but your coin balance hasn't updated, please don't worry. Our support team can securely verify the transaction data to credit your account.
How we resolve missing credit claims:
- Contact our support team to report the missing coins.
- We will provide you with a secure, official document upload link sent to your registered email address.
- Use this link to upload a clear copy or screenshot of your bank statement reflecting the specific transaction line item.
Processing Timeline:
Once you successfully upload your banking proof, our specialized team will review your case within 48 hours. We kindly ask for your patience during this window. If your balance has not been corrected after 48 hours have passed, feel free to reach out to us for a direct follow-up.