If you notice a purchase on your statement that you did not authorize, your account security is our immediate priority.
Please contact our support team right away through our email channel or submission form. When you submit your report, please include:
- The exact date and time of the unapproved charge.
- The transaction amount.
- A clear confirmation of whether anyone else has access to your device or account profile.
Once received, your query will be instantly routed to our specialized team for a priority investigation. We will review your account activity and coordinate with you on the next steps to ensure your profile is fully secure.