If you believe you were charged twice for a single Gold Coin package purchase, your eligibility for a refund depends on whether the coins from the second transaction have been used:
- Unused Coins: If our team verifies that a duplicate transaction occurred and the extra Gold Coins have not been played, we can assist you with a standard refund request.
- Used Coins: If the coins from both transactions have already been used for gameplay, we are unable to issue a refund, as the virtual currency has already been consumed on the platform.
Next Steps:
If you notice a duplicate charge and have left the additional coins untouched, please contact our support team immediately. Please include the transaction dates, exact amounts, and a copy of your bank statement for verification. If our records show no double charge on our end, we recommend contacting your financial institution to clarify any temporary processing holds.