To ensure complete compliance with anti-money laundering regulations, safety controls, and fraud-prevention laws, our risk team may restrict or suspend an account. Common causes include:
- Verification Checks: If you do not submit your valid government-issued photo ID or an acceptable proof of residential address (utility bill or bank statement issued within the last 90 days) within 30 days of a system request, your profile will be restricted.
- Payment data: The legal name registered on your PlayFame account must match the exact name displayed on your payment method. Using a corporate card or a third-party payment method that belongs to someone else will trigger an immediate account suspension and void your purchases.
- Coordinated Play: Playing in sync, forming syndicates, or acting as a group to manipulate social game outcomes or promotional offers violates our rules and will result in permanent account closure.
- Prohibited Content or Harassment: Sending offensive, derogatory, or abusive communications to other players or our support team will lead to immediate deactivation.